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Article
Publication date: 1 March 1991
Andrew Lee‐Mortimer and Bryan Casbourne
Examines through a series of interview questions how telecommunications company GPT has used TQM to help overcome cultural difficulties from the merger that created the company…
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Abstract
Examines through a series of interview questions how telecommunications company GPT has used TQM to help overcome cultural difficulties from the merger that created the company. Highlights GPT′s own TQM process and quality education package, Quest, and looks at GPT′s long‐term quality aims, with TQM an integral part of the business process.
Details
The TQM Magazine, vol. 3 no. 3
Type: Research Article
ISSN: 0954-478X
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